Corporate Office
5 Davids Drive
Hauppauge, NY 11788
PH : 631-563-1240
FX : 631-563-1246
Branch Office
62-26 Myrtle Avenue
Glendale, NY 11385
PH: 718-628-1240
 
COMMERCIAL / RESIDENTIAL - INSTALLATIONS & SERVICE
Commercial & Residential Elevator and Lift Services in the Long Island, NY & NJ Areas
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 Details

All-Ways Elevator, Inc., is looking to hire the right candidate to become a part of our rapidly growing company. We are a local, family owned and operated, full service Elevator Company specializing in installations, both commercial and residential, maintenance and service on existing equipment, as well as modernization and repairs. We pride ourselves on being a quality run business that truly exemplifies professionalism, craftsmanship, customer service and satisfaction. We are looking for someone who holds true to these qualities. This opportunity, working as a part of the service department for a small business, will provide many elements for the right individual to utilize their strengths and experience.

Key Responsibilities:

  • Create and maintain service technicians’ daily schedules including but not limited to maintenance, repairs, and follow-ups
  • Schedule and coordinate all service calls as they are received
  • Scheduling surveys, repairs, maintenance, and deliveries with customers
  • Log all notes and times for each technician’s stops including but not limited to
    • Maintenance
    • Service Calls
    • Follow-ups
    • Repairs
    • Complete or create Follow up tickets in the software program 
  • Enter and resolve repair job tickets
  • Maintain dispatch board and purge tickets as necessary
  • Accurately maintain all employees’ time sheets
  • Receive overnight messages and either handle or direct to appropriate department
  • Receiving and processing of service tickets submitted by technicians 
  • Maintain equipment shut down lists
  • Follow up with customers regarding work to be done by owner
  • Maintain technician’s routes and adjust for adding or removing technicians and units
  • Collect and maintain technical information on each device in Company’s software program
  • Running reports and analyzing service call history for Service Managers, Field Supervisors and Sales Department
  • Work closely with Department Heads, Supervisors and other staff regarding scheduling, quality, and customer service. Communicate to appropriate parties any problem areas and work to find immediate resolution
  • Address customer inquiries, resolve issues and obtain customer feedback and report to Management and Supervisors
  • Provide after hour on-call dispatching – Company issued cell phone and computer will be provided when on-call
  • Perform all duties within a timely manner as required
  • Other related tasks as the company deems necessary and/or assigns

Qualifications / Required Skills

  • Previous employment in the service industry is a must
  • Preferably three - five years’ experience in a related field working for a company who provides full service. You must be familiar with a similar or comparable environment
  • Need to be an excellent communicator with the ability to problem solve, execute quickly, follow up and prioritize
  • Must have the ability to translate the needs of the customer to the technician and vice versa
  • Looking for someone intuitive and a quick learner, displays confidence and a positive attitude, and is courteous towards others
  • Must have a thorough understanding of the significance of customer service and satisfaction
  • Candidate must be organized, detail oriented, and the ability to multitask
  • Proficient in Microsoft Office applications
  • Ability to work independently through self-motivation, as well as being a collaborative team player
  • Able to work and communicate efficiently with all levels of colleagues, clients and other external contacts
  • Must be well spoken and exemplify exceptional writing and proofreading skills
  • Highly skilled in providing information regarding products and services of our company
  • Proven ability to determine answers and solutions quickly
  • History of listening and accurately responding to customers’ needs and concerns, with a strong follow up ability

* Resume and work experience references must be submitted in order to be considered for this position

* Benefits package including Health Insurance Benefits, 401K, Paid Time Off (Holiday, Vacation, Personal, Sick)

* Compensation based on experience

 

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